Walenseee is dedicated to bringing our customers premium and functional household products at reasonable prices. Our vision is to continuously innovate and improve our products based on customer needs as well as current industry trends. Our customer centric approach means that our customers always come first. We are proud to stand by our 100% hassle-free customer service policy. If you are at all unhappy with your purchase for any reason, our team will work extremely hard to ensure you are satisfied. At the end of the day, we want you to be happy! Please contact us directly with any questions or issues. You will hear back from one of our customer service representatives within 24 hours (but usually faster). Thank you!