How long does delivery take?
Your order is typically delivered within 3-5 business days.
What countries do you ship to?
We currently ship to The U.S. only.
Do I need to pay for shipping？
No, Walensee provides free shipping for Standard delivery 3-5 business day. We also provide Expedited 2 business day shipping and Priority next business day shipping with extra fulfillment fees.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out Walensee products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. However, our products are not always sent together because different shipping options are sometimes used, depending on the product and the availability thereof.
You will receive a shipment notification email when the product is shipped..
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is on the way.
What do I do when I received a different product than what I ordered?
Please contact customer support at service@wallenseecollections.com.